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Frequently Asked Questions
The Webinar Behaviourist
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Q1. What happens when I pay for a webinar on the site?
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A. Once Paypal has processed your payment they will forward you to a registration page for your chosen webinar. Just input your name, email address and Country and you will then receive a confirmation email with your unique link to join the webinar when it is broadcast live.
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Q2. Do I need a Paypal account to pay?
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A. No you don't. All you need is the card, card holders details and a current email address with access to the internet. Paypal will give you the option of paying without opening an account.
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Q3. Are you Paypal Verified?
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A. Yes we are, this will show on your Paypal receipt and we also carry the Paypal Verified Mark on the Website
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Q4. Will I get a Certificate of Attendance?
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A. Yes you will. If you have paid for the live event and missed it or just want to watch the webinar again. The link to the recording and downloadable certificate will be emailed to attendees within five days of the live event.
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Q5. I have downloaded my certificate but it doesn't have my name on it.
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A. You can add your own name using any office application like MS Word or Publisher. Just print off the certificate then, using word for example, choose your font and size, type your name as you want it to appear then run the certificate through this print application.
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Q6. Why doesn't my certificate already have my name on it?
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A. With many attendees it would take us weeks to send out individual certificates so this is the easiest and quickest option (see above). Most webinar providers send out certificates with the words "The Bearer" where your name goes. We believe they should be personal to you so this is why we do it this way.
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Q7. How long are the webinars?
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A. Typically they are between one and one and a half hours in duration.
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Q8. I can't make the live webinar on the date it is scheduled can I see it later?
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A. Yes you can. If you go to the archive webinar page you will be able to purchase unlimited access to that webinar recording and downloadable attendance certificate
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Q9. What software will I need to view the recording?
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A. The recording is converted to windows media format so both PC and MAC users can view it so you will need windows media player 9.0 or higher to view it.
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Q10. What system requirements do I need to attend a webinar?
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A. All the information is on the "How it Works" page of this site.
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Q11. How do I attend a webinar?
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A. All the information is on the "How it Works" page of this site.
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Q12. Do I have to have a web-cam to present a webinar?
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A. No, the preferred method is voice over a power point presentation.
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Q13. Do I need speakers and Microphone or telephone to attend a webinar?
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A. You can use either. VOIP is better and the host company recommends a USB headset as the sound quality is better than the 3.5mm jack plug type but these work too. You will be given a telephone number to dial in to the webinar if you don't have a headset or speakers built into your PC and instructions will be on your registration confirmation.
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Q14. As a presenter of a webinar can I use video embedded in my power point?
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A. You can, but if you can make your point using still photographs that would be better, either jpeg or png format. Video tends to lock up in a webinar and can throw the whole presentation.
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Q15. I have an idea for a webinar but have never done anything like this before.
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A. Give us a call. We are always looking for new material from Knowledgeable and suitably qualified people and we would be delighted to talk to you.
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FAQ's
